House And Apartment Cleaning Services Hampton Ga
Frequently Asked Questions
Q.What are my payment options?
A.You may pay by check after the 3rd Cleaning Is Completed,Credit/Debit card (via PayPal) or by cash.
Please leave payments on your kitchen counter.
If you are paying by credit/debit card, you will receive a PayPal invoice to pay Before services are completed.
Please make us aware of your choice beforehand.Payment is due at time of service.
Q.What are your rates?
A. Our rates are based on many factors like the size of your home or business, how often we come to visit, the amount of clutter that would be present, and what type of package deal you select. We do not charge by the hour that way you are not left worrying about how short, or how long we might take to clean you home or place of business.
Q. Do you have any fees? If so, what are they?
A. Although we don't ever want or like to charge you with any fee's, sometimes we have to, in order to keep our business operational and keep coming back out to all of our customers. Things like a Travel Fee might be necessary if you are located outside our service area. The Travel Fee can range anywhere from $6.00-$15.00 depending on how far outside you are from our servicing area.
Lockout Fee of $25.00, please see the question labeled "What happens if I accidentally lock out MST Cleaning Services from my home or business?" for further details.
Return Check Fee: this one is self explanatory. If you write us a check, and for whatever reason the bank charges us a fee, we will charge you a $25.00 fee unless you can get the bank to fix the issue. Less Than 24-Hour Notice Cancelation Fee: We would like as much advanced notice as possible, but we only ask for 24 hour notice when canceling your scheduled service appointment, a $25.00 fee will be assessed if less then 24 hour notice is given.
Suspension of Service Fee: This one is only for our customers that would be on an agreement plan and for example would choose, or need to suspend their service for whatever reason during their agreement period. An example would be if you needed to go on vacation for one of your schedule appointments, and did not need us to come clean for that one incident. You have the option for us to not come out, and only be charged $35.00 per scenario, while your services are suspended.
Walk Out Fee: 50% of Total Bill or Invoice Billed only if the client decides to leave while services are being rendered/performed, and not pay the total bill or invoice due.
We feel all these fee's are very low, and are necessary to keep the business operational so we can continue to keep the cost and savings low for you, and everyone else. All fee's are subject to change and are at the sole discretion of the staff of MST Cleaning Services.
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Q. Do you bring your own supplies and equipment? A. We bring both our own supplies and equipment, however if their is something special that you use every single time on a certain piece of furniture that you would rather us use instead, just let us know and we will use your product instead.
| Q. Do you clean just once or long term? A. Most of our clients prefer us to come out on a Bi-Monthly (Twice a Month) basis, however we can clean more, or less frequently, even as a one time or special occasion basis, whatever might suit your needs. Q. What time will you be at my home or business? A. We make every attempt to get to your home or place of business by a certain time frame during the day, however sometimes it is not easy to meet those requirements as we often may encounter a delay, or additional request from a prior service. We also put just as much effort in to all our other customers as we would for you, which makes our attention to detail, that much more worth the wait if there is one. 3-4 hour time frames are usually given. Q. How long will it take to clean my home or business? A. Every home and business is unique in it's own special way, and although we do not charge per hour, we certainly do not take the wipe and run approach. We also understand that all of our customers do have a busy lifestyle, with certain places to be, and errands to run. This is why we offer many options like being able to leave your key and or special instructions behind with us if you must leave, or making prior arrangements if you can't be there at all to let us in since you never have to be there while our services take place. This question really is determined upon the level of cleaning needed and when was the last time the home or business was given a good cleaning. Typically, for a home or business that hasn't been cleaned in quite some time with a square footage around 1,600 might take 1 person on average about 4 hours. Q. How many people will be cleaning my home or business? A. We are a small, family owned business, so it would just be one person for now, sometimes two. Q. What is the difference between you and your competitors? A. Quality, integrity, trust, reliability, price, flexibility, and so many incentives. All of these things set us apart from our competitors because we clean your home or place of business just as if it were our own. We respect you and all of your property, and we understand that you lead a busy lifestyle that can sometimes be quite hectic. Because we are also family owned and operated, we give it that personal cleaning and customer service touch that so many other companies out there seem to have forgotten about. It's just the good old fashioned way! Not to mention we are not a franchise, so we can eliminate the middleman passing the savings on to our customers.
| Q. Do I need to be around when you come to clean my home or business? A. We prefer you to be there, especially if this is your first time clean with us, or if this is a one time only clean to ensure customer satisfaction. This is entirely up to you though, you can give us a key that we will safely store in a locked container, which will only be accessed when it comes time to performing your scheduled cleaning service, or some of our customers will place it in a predetermined area prior to our arrival. Q. What if I need to reschedule an appointment? A. Simply call us, things happen, we understand this. We only ask that you give us at least a 24 hours notice when doing so, as we have to plan our schedule accordingly just like you, and need to meet the expectations of all of our other scheduled services. Q. What should I do with with my pets when you come to clean? A. Pets are always a welcomed part of the family, but in order for us to clean your home or business with the utmost efficiency, we ask the you have a way of keeping your pet(s) out of the way while we do our work. This is for both the safety and well being of your pet(s) since we usually work with so many different chemicals during the cleaning process. Q. Do you offer same day or next day service? A. Yes we do offer both as long as our scheduling does permit, however we only offer both to our clients who have already established at least 1 service with us within the past 6 months, or our clients that have a constant ongoing service agreement with us. We do this to make certain that all of our clients, existing and new, have there business or residence ready for us to come in and clean to the most maximum level of our job performance possible. This ensures a better customer satisfaction all around with proper communication, and a better overall clean business or residence. |
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